FREQUENTLY ASKED QUESTIONS

My Account

Do I have to register before I can shop?


Yes, you need to register and set up an account before you can shop at www.fitkitbodycare.com.




How do I access my account?


To access your account, click on ‘Log in’ at the top right of your screen when on our website. From here you can then log in to access your account information, stored addresses, and order history.




How do I update my shipping address, billing information or any other contact details?


Once signed into your account you can add, edit and manage your addresses in the ‘My Addresses’ area, view and edit your personal information in the ‘My Account’ area, and save payment cards in ‘My Wallet’.





Payment + Discount Codes

What forms of payment do you accept?


We accept most Debit and Credit Cards, including but not limited to Visa, Mastercard and American Express. We also accept PayPal payments.




Do you accept PayPal?


Yes, we accept payment by PayPal.




My payment was declined, has the order still gone through?


Your order will only be placed once payment has been taken. Once your order is placed, you will receive an order confirmation email to the email address that you placed your order with. If you don't receive this email, then it most likely means that the payment wasn't taken and the order hasn't gone through. Please do get in touch at hello@fitkitbodycare.com if you’d like further help.




How/when do I pay?


Payment for your order will be taken once you confirm and submit your order via www.fitkitbodycare.com.




Where do I enter a discount code?


When you are in ‘My Bag’ and ready to Checkout, scroll down to find ‘Enter a promo code’. Click on this, where a box will then appear for you to enter a promo code. Click apply. The discount will be applied to your order ahead of Checkout.




Why isn’t my discount code working?


We’re so sorry you’re having a bit of trouble with your discount code.

Please check that you are meeting all of the conditions for this discount code, such as having the right number of items needed for the discount to be applied, or that your order meet the minimum spend requirement. Discount codes also can't be used in conjunction with any other discounts or offers.

If you’re still having trouble with it, get in touch with us at hello@fitkitbodycare.com so we can help out.




Can I use more than one discount code on my order?


No, unfortunately you can only apply one discount code per order.





Delivery + Returns

Where do you deliver to?


We currently only deliver to addresses in England, Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands.




How much is delivery?


Standard Shipping: Royal Mail Tracked 48hrs
- £3 on orders under £8
- FREE on orders over £8

- FREE Standard Shipping on all Bundle Offers and Subscribe & Save




How do I know my order has been received?


Once your order has been placed, you will receive an order confirmation email.




Where is my order/delivery?


Once your order has shipped, you will receive a shipping confirmation email. For orders that have a tracking number, click on the link that says 'Track Shipment' - this will take you to your account section on the website so you can select the relevant order and the tracking information will be displayed from your shipment provider.




How long will my order take to arrive?


Royal Mail Tracked 48hrs

All orders placed before 2pm will be shipped out the same working day. Any orders placed after 2pm are not guaranteed to leave us the same working day and are likely to be shipped the following working day. Delivery is Monday to Friday.




What happens if I’m not in when my order arrives?


Royal Mail will leave a delivery note, letting you know what will happen next. They’ll either re-attempt delivery another day, or they’ll let you know that your parcel will be at your local depot for you to collect.




Can I change the shipping address on my order?


Our warehouse packs orders quickly, so if you want to make a change to your shipping address please let us know as soon as you can at hello@fitkitbodycare.com. We can’t guarantee that we’ll be able to catch your order before it leaves our warehouse, but we’ll try our best.




Can I amend or cancel my order once I have placed it?


Our warehouse packs orders quickly, so we’re unable to change the delivery option, payment method, or products in your order. We may be able to change your shipping address, if you let us know as soon as you can at hello@fitkitbodycare.com.

If you would like to cancel your order, get in touch with us as soon as you can at hello@fitkitbodycare.com so we can see if we can catch it before it leaves our warehouse.

If it’s too late to cancel your order, you can still return any unwanted items for a refund. Please see our refund policy for more details.




I want to speak to someone about my order. How do I get in touch?


If we can't answer any of your queries with our FAQs, please get in touch at hello@fitkitbodycare.com where someone will be able to help.




What is your returns policy?


Please contact customer services by email on hello@fitkitbodycare.com to let them know that you would like to return something. They will be able to arrange a refund for you. Please note that it can take up to 21 days to process a return.

If you’ve changed your mind:

You can cancel your order and get a refund if you get in touch before it is shipped.

If your items have already shipped we are happy to refund the cost of unwanted products, as long as we receive them back at our returns address (see below) in their original, unopened state, within 14 working days of them being delivered to you.

Please note that we are not responsible for the return postage and recommend that you obtain a certificate of postage in case the parcel doesn’t reach us.

If something isn’t right:

If what we’ve sent you is wrong, faulty or damaged, we will refund the cost of the product and delivery.

Returns Address

Fit Kit Bodycare Returns, Wireless Hill, Industrial Estate, South Luffenham, Oakham LE15 8NF





My Subscription

How often do I receive my subscription?


All Fit Kit Subscriptions are set up to be received Monthly.




How do I cancel my subscription?


To cancel your subscription, please contact the team at hello@fitkitbodycare.com to let them know. They will process your request within 3 working days. Any cancellations must be completed 1 week before the next payment date, which can be found in the My Subscriptions area of Your Account.





Product Information

Are Fit Kit products Cruelty Free?


Fit Kit is all about feeling good, so we wouldn’t want our products to do anyone or anything any harm. That’s why we are certified PETA Cruelty Free and Vegan. We do not conduct or commission any animal tests on ingredients, formulations, or finished products and pledge not to do so in the future.




Are Fit Kit products Vegan Friendly?


Fit Kit is all about feeling good, so we wouldn’t want our products to do anyone or anything any harm. That’s why we are certified PETA Cruelty Free and Vegan. We do not conduct or commission any animal tests on ingredients, formulations, or finished products and pledge not to do so in the future.




Why does Fit Kit believe Natural ingredients are best for active bodies?


When your skin sweats it becomes more sensitive and where we workout is often full of bacteria. That’s why we believe that naturally active ingredients are best for active bodies. So, instead of using a harsh ingredient like Sodium Lauryl Sulfate (SLS) which dries out your skin, we add natural ones like Glycerin to keep you moisturised and essential oils for their anti-bacterial properties.




Where are Fit Kit products made?


All Fit Kit products are proudly Made in the UK




How sustainable is Fit Kit's packaging?


Fit Kit’s entire product range is packaged into pouches due to their low carbon footprint. Pouches are great for:

  • Reduced energy consumption in production versus plastic bottles

  • Less raw material wastage

  • More sustainable distribution through less space used

  • Reduced space in landfill versus plastic bottles by 94%





Where to Buy

Where can I buy Fit Kit products?


In the UK, you can purchase our products right here at www.fitkitbodycare.com/shop. You can also find them at Waitrose, Ocado and Holland & Barrett.

We unfortunately don’t deliver our products outside of the UK yet, but hope to soon.





Commercial Enquiries

I would love to work with Fit Kit. How do I get in touch?


If you’re interested in working with us, please email hello@fitkitbodycare.com with more information and we’ll be in touch.




I would love to stock Fit Kit products. How do I get in touch?


If you’re interested in stocking Fit Kit products, please email hello@fitkitbodycare.com with more information and we’ll be in touch.





Do you have any more questions? Or want to speak to someone?